Written by: JR Robinson

Houston's Restaurant, a long-standing staple in East Memphis, has officially closed its doors after over 40 years of operation. The announcement, which cited "staffing and public safety concerns," has sparked a range of reactions from Memphis residents and patrons. While the statement implies challenges related to crime and labor shortages, many argue that the closure reflects deeper issues tied to the restaurant itself rather than external factors.

The Official Reason: Safety and Staffing Concerns

In its statement, Houston's noted that the "operating environment in the vicinity has become increasingly difficult over the years," specifically referencing public safety and staffing challenges. This explanation aligns with broader concerns about crime in Memphis. The city has faced significant property crime issues, including over 22,000 vehicle thefts in the last two years alone. The area around 5000 Poplar Avenue, where Houston's was located, saw 55 reported incidents this year, including more than 30 thefts. These statistics paint a picture of a city grappling with crime, but many believe this is not the full story behind Houston's closure.

The Real Story: A Decline in Quality

While Memphis' crime problem is undeniable, local voices argue that Houston's closure was driven more by internal issues than external threats. Jerred Price, a prominent local figure, shared insights suggesting that the restaurant had been underperforming for years. According to Price, the owner had long wanted to exit the Memphis market but hesitated due to the restaurant's profitability. Over time, however, Houston's struggled to maintain its reputation as an upscale dining destination amid competition from establishments like Capital Grille and Seasons 52—both located nearby.

Customer reviews further reveal a decline in service quality and overall experience. Complaints about poor management decisions, such as refusing to address customer concerns over food quality or eliminating popular menu items like chicken tenders, have tarnished the restaurant's image. A particularly scathing review from July 2024 described an incident where a manager refused to replace a burnt steak and retaliated against the customer for voicing their dissatisfaction. This kind of feedback highlights a pattern of declining customer service that alienated loyal patrons.

A Changing Landscape

The notion that crime drove Houston's out seems inconsistent when considering the vibrancy of the surrounding area. The Poplar Avenue corridor has seen an influx of new businesses, including Torchy's Tacos, Whole Foods, and Crumbl Cookies—all thriving despite Memphis' challenges. Many argue that if these establishments can succeed in the same environment, Houston's struggles likely stem from internal mismanagement rather than external conditions.

Moreover, some have pointed to allegations of racial insensitivity at Houston's locations nationwide as another factor contributing to its declining reputation. While these issues were not explicitly mentioned in relation to the Memphis closure, they may have played a role in eroding customer trust over time.

A Mixed Legacy

Houston's departure leaves behind mixed feelings among Memphians. For decades, it was a go-to spot for power lunches and special occasions. However, its decline in quality and perceived disrespect toward Memphis in its parting statement have left many feeling disillusioned.

Ultimately, Houston's closure serves as a reminder that even longstanding institutions must adapt to changing customer expectations and competitive pressures. Blaming crime may provide an easy narrative, but it does not fully explain why other businesses in East Memphis continue to thrive while Houston's could not. For many locals, this chapter is less about rising crime and more about a restaurant that failed to evolve with its community.